Logo Mail white small

07525859884

Tel white small

Taking you from good to great...

services

Customer Service Training

BESPOKE COURSE CREATION

At Arden Matheson, we listen to you and create tailored development solutions that will enable your business to deliver, grow and sustain performance. We will deliver a clear learning solution that will capture the best learning approach for what you need.

 

CORE AREAS OF DELIVERY

These areas highlight some of the most popular and impactful topics recently delivered to our Clients...

 

CUSTOMER SERVICES

Introduction to Customer Services

Delivering Customer Service Excellence

Handling Difficult Customers

Building and Retaining Customer Relationships

Managing and Developing Key Accounts

 

CUSTOMER SERVICES AND ACCOUNT MANAGEMENT

Introduction to Customer Services

Delivering Customer Service Excellence

Handling Difficult Customers

Building and Retaining Customer Relationships

Managing and Developing Key Accounts

Project Management of Recruitment Drives

 

PERSONAL IMPACT & EFFECTIVENESS TOOLBOX

Better Communication Skills at Work

Dealing with Difficult People

Time Management

Negotiation Skills with Internal and External Stakeholders

Working Assertively

Can Do Attitude

Building Credibility

Effective Feedback Skills

Get in touch today

We strive to provide tools and techniques to support individuals to be the best that they can be. Whether it is a one off training course, a coaching module or a continuous development programme, we are committed to meet your needs and objectives.

Contact Us > 3

Developing you to be the best that you can be...

"In the 15 years of working in recruitment, I can honestly say this training has added the most value for me and my team. We have delivered 5 successive Regional 'Best Evers' as a result of the changes we have embedded. So many of the team have delivered personal 'Best Evers' over the life of the programme and since - and overall my region is currently 38% ahead of last year on margin!”

 

Regional Manager

(Managing 6 offices across the UK)

 

Testimonial